THE HELP DESK

Support

A small operation, with real people behind it.

Sprouts is built by a small team. We read every message and try to write back within a few days.

The fastest path

From inside the app, tap Settings → Send feedback. This sends us your note along with the version and device you’re on, which helps us figure out what went wrong without a back-and-forth.

Email

If you can’t reach the in-app form, write to sprout-support@googlegroups.com. Some things we can help with by email:

• Something’s broken. A bug, a crash, a log that won’t save. A screenshot helps.
• A feature request. Tell us what you wish Sprouts did.
• Account or family help. Stuck on sign-in, can’t join a family, need to leave one.
• Delete my account. We’ll remove your account and the families you own within 30 days.
• Privacy questions. See the privacy policy for the long version, or just ask.

Before you write

A few things that solve most of the issues we hear about:

• Force-quit and reopen the app. Especially if a log seems stuck or the screen looks wrong.
• Make sure you’re on the latest version in the App Store. We ship fixes quietly.
• Check your connection. Sprouts needs the internet to sync your logs across devices.

A note on what we are

Sprouts is a logbook, not a doctor. If you have a medical concern about your child, call your pediatrician. We’re here for the app — the feeds, the diapers, the late-night what-was-that-time questions.